Thank you for shopping with The Gray House Goods! We carefully prepare each order and do our best to get your items on their way as quickly as possible.

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Please review the information below for details about processing, shipping, and delivery.

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Where We Ship

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The Gray House Goods currently ships orders within the United States only.

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At this time, we do not offer international shipping.
 

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Order Processing

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Because many of our products are handmade or prepared in small batches, please allow 3–7 business days for your order to be processed before it ships.

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Processing time begins after your order has been successfully placed and payment has been received.

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Please note that processing time is separate from shipping/transit time.

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Shipping Carrier

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Orders are shipped using USPS.

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Available shipping options and shipping costs will be displayed during checkout based on your order and shipping address.

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Expedited Shipping

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Expedited shipping options may be available at checkout.

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Please note that selecting an expedited shipping option generally applies to the shipping/transit time after your order has been processed. It does not necessarily shorten our standard 3–7 business-day processing time.

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If you have a specific deadline, we recommend contacting us before placing your order so we can help determine whether we can accommodate your requested delivery date.

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Tracking Information

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When tracking is available, tracking information will be provided once your order has shipped.

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Please allow some time for tracking information to update after your package has been accepted by USPS.

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Once a package has been shipped, delivery times are determined by the shipping carrier and are outside of The Gray House Goods' control.

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Shipping Delays
 

While we do our best to provide accurate processing and shipping information, USPS delivery times are estimates and are not guaranteed.

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The Gray House Goods is not responsible for delays caused by circumstances outside of our control, including but not limited to:

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• USPS delays

• Weather

• Natural disasters

• Holidays

• Transportation issues

• Incorrect or incomplete address information

• Other carrier-related delays

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A shipping delay does not automatically qualify an order for a refund.

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Lost, Stolen, or Missing Packages
 

Once an order has been shipped and accepted by USPS, The Gray House Goods is not responsible for packages that are lost, stolen, or delayed while in transit.
 

If your tracking information shows that your package was delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or your local USPS office.

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If a package is marked as delivered by USPS but cannot be located, The Gray House Goods is not responsible for the missing package.

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Customers may contact USPS directly or file a claim with USPS when appropriate.

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Incorrect or Incomplete Shipping Addresses

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Customers are responsible for providing an accurate and complete shipping address at checkout.

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Please carefully review your shipping information before completing your order.

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If you realize that you entered an incorrect address, please contact us as soon as possible. We will do our best to help, but we cannot guarantee that an address can be changed once an order has been processed or shipped.

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If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to have the order reshipped.
 

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Damaged Packages

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If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the packaging and the item.

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If the item itself is damaged or defective, please refer to our Returns & Refunds Policy for information about reporting and resolving damaged or defective items.

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Delivery Responsibility

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Once a package has been shipped and tracking information indicates delivery, responsibility for the package passes to the customer.

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We recommend shipping orders to a secure location where packages can be safely received.

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The Gray House Goods is not responsible for packages that are stolen after delivery or packages that are marked as delivered by USPS but are reported missing.

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Questions About Shipping?

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If you have questions about your order or shipping, please contact us through our Contact page.
 

When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.

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Thank you for choosing The Gray House Goods and supporting a small business!