Returns & Refunds

At The Gray House Goods, we want you to love your purchase. If you are not completely satisfied with an eligible item, we're happy to accept a return in accordance with the policy below.

Return Eligibility

Eligible items may be returned within 14 days of delivery.

To be eligible for a return, an item must be:

Unused and unworn
Unwashed
In its original condition
Free from damage, stains, odors, or signs of use
Returned within the 14-day return period

Items that do not meet these requirements may not be eligible for a refund.

How to Request a Return

To request a return, please contact The Gray House Goods within 14 days of receiving your order.

Please provide:

Your name
Order number
Item(s) you would like to return
Reason for the return

We will provide return instructions after reviewing your request.

Please do not send an item back without first contacting us.

Return Shipping

Customers are responsible for the cost of return shipping unless the item was received damaged or defective.

We recommend using a trackable shipping service when returning an item. The Gray House Goods is not responsible for items that are lost or damaged while being returned to us.

Refunds

Once your returned item is received and inspected, we will notify you whether your return has been approved.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

Original shipping charges are non-refundable unless otherwise required by applicable law.

Final Sale Items

The following items are final sale and are not eligible for return or refund:

Sale items
Clearance items
Custom or personalized items
Used items

Final sale items will be clearly identified when applicable.

Exchanges

At this time, The Gray House Goods does not offer standard exchanges.

If you would like a different item, size, color, or style, you may return an eligible item according to this policy and place a new order.

Damaged or Defective Items

If your order arrives damaged or you believe an item is defective, please contact us within 14 days of delivery.

Please use the contact form on our website and provide:

Your name
Order number
Description of the issue
Photos of the damaged or defective item, when applicable

We will review the issue and provide instructions for returning the item.

If the item is determined to be damaged or defective, please return it to us. Once the returned item is received, we will send a replacement when available.

Handmade Items

Many of our products are handmade, and small variations may occur from one item to another. Differences in stitching, fabric placement, texture, pattern, or other minor details are a natural part of handmade products and are not considered defects.

Product photos may also appear slightly different depending on lighting, photography, and individual device or screen settings.

Questions About a Return?

If you have questions about a return, refund, or damaged or defective item, please contact us through our Contact page. Please include your order number so we can assist you as quickly as possible.

Thank you for supporting The Gray House Goods!