Privacy Policy

Last Updated: September 9, 2026

The Gray House Goods ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it when you visit or make a purchase through our website.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when you:

Place an order
Create an account, if applicable
Contact us
Submit a form through our website
Request information about a product or service
Participate in other activities available through our website

The types of information we may collect include:

Name
Email address
Shipping and billing address
Phone number, if provided
Order and purchase information
Information you provide through contact or custom-order forms
Other information you voluntarily provide to us

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

How We Use Your Information

We may use the information we collect to:

Process and fulfill orders
Process payments
Ship your purchases
Provide order confirmations and updates
Respond to questions and customer service requests
Process returns, refunds, and exchanges when applicable
Communicate with you about your orders
Respond to custom-order inquiries
Improve our website, products, and customer experience
Help prevent fraud, unauthorized activity, or misuse of our website
Comply with applicable laws and legal obligations

We will use your information only for legitimate business purposes and as described in this Privacy Policy.

Payment Information

Payments made through our website are processed through Wix and its applicable payment-processing providers.

The Gray House Goods does not directly store your complete payment card information on our own systems.

Payment information is handled according to the privacy and security practices of the applicable payment processor.

Sharing Your Information

We may share information with trusted service providers when necessary to operate our business and provide services to you.

These may include:

Wix and website service providers
Payment-processing providers
Shipping and delivery providers, including USPS
Technology, hosting, or other service providers that assist with operating our website
Government authorities or other parties when required by law

We do not sell your personal information to third parties.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, remember certain preferences, understand how visitors use the website, and improve the overall customer experience.

Wix and other third-party services used on our website may also use cookies or similar technologies.

As we add additional website, analytics, or marketing tools, this Privacy Policy may be updated to reflect those services.

Third-Party Services

Our website may contain links to or use services provided by third parties.

These third parties may have their own privacy policies and terms that govern how they collect and use information.

The Gray House Goods is not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage you to review the privacy policies of any third-party services you choose to use.

Data Security

We take reasonable measures to help protect the personal information we collect from unauthorized access, use, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically is completely secure.

Therefore, we cannot guarantee the absolute security of your information.

How Long We Keep Your Information

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to request access to, correction of, or deletion of certain personal information, subject to applicable laws and exceptions.

If you have questions about your personal information or would like to make a privacy-related request, please contact us using the information provided below.

Children's Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our business, website, or services change.

When changes are made, the updated policy will be posted on this page along with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through our Contact page.

You may also email us at info@grayhousegoods.com.

Thank you for trusting The Gray House Goods.